In today's world of tight budgets, stalled or frozen projects, and drastic staff reductions, IT executives are looking for different ways to run their shops. Having technical competence is not enough. IT organizations must focus not only on technology but people and processes as well.
ITIL is the is the most widely accepted approach to IT service management and is relevant to anyone involved in the delivery or support of IT services. ITIL provides guidance on how to take a holistic, process based business approach to IT Service Management.
IT professionals, management, IT quality teams, suppliers and consultants and those responsible for the implementation and support of information technology.
Covers basic terminology used within ITIL. Covers foundational knowledge with regard to the ITIL Service Support and Service Delivery sets as well as generic ITIL philosophy and background. This certificate is a prerequisite for the Practitioner and Manager certificates.
This certification requires an understanding of the application of specific processes within the IT Service Management discipline.
The Manager's Certificate is for experienced professionals involved in the management of service management functions.